Returns and Refund Policy

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Thank you for shopping with Dawson Hair & Imaging. We are committed to providing high-quality products and exceptional customer service. If you are dissatisfied with your purchase, please review our refund and return policy below, which complies with UK Consumer Rights Law.

 

 

Your Right to Cancel

 

Cooling-Off Period 

Under UK law, you can cancel your order within 14 days of receiving your goods without a reason.

How to Cancel 

We've made the process of cancelling your order as simple as possible. To exercise your right to cancel, you just need to inform us of your decision by a clear statement, such as an email or a letter sent by post. You can contact us at:

 

        Email: shop@hairandimaging.com

        WhatsApp: 01273 621 281 or

        Postal Address: 

             Dawson Hair & Imaging 

             90A Trafalgar St 

             Brighton 

             BN1 4ER

 

 

Returning Goods

 

Condition of Goods

Items should be returned in their original condition, including packaging, tags, and accessories. Certain goods, such as perishable items, custom-made products, or items that have been unsealed and cannot be resold for hygiene reasons, are exempt from cancellation and return. Please note that if the item has been used, damaged, or is not in its original packaging, we may not be able to accept the return.

 

Return Timeframe

You must return goods within 14 days of informing us of your cancellation decision.

 

Return Shipping Charges 

You will be responsible for the cost of returning the goods unless the goods are faulty or not as described.

 

 

Processing Returns and Refunds

 

Inspection

Once we receive your returned goods, we will inspect them to ensure they are in their original condition.

 

Refund Approval

We will notify you of the approval or rejection of your refund within 14 days of receiving your returned goods. The credit will be applied to your original payment method if your refund is approved. If your refund is rejected, we will provide a clear explanation of the reasons why.

 

Refund Method

We value your time and aim to process approved refunds within 14 days of receiving the returned goods. The credit will be applied to your original payment method.

 

Refund Amount

We will reimburse all payments received from you, including the standard delivery costs. If you choose a more expensive delivery, we will only refund the cost of our standard delivery option. Please note that deductions may be made for any loss in value of the goods if the item is not in its original condition. This means that if the item has been used, damaged, or is not in its original packaging, we may deduct a portion of the refund to cover the loss in value.

 

 

Faulty or Misdescribed Goods

 

Your Rights 

Under the Consumer Rights Act 2015, you are entitled to a refund, repair, or replacement if your goods are faulty or not as described. If you believe your goods are faulty or not as described, please get in touch with us immediately either via email at support@hairandimaging.com or via WhatsApp on 01273 621 281

 

Contact Us

 

If you have any questions about our Refund and Return Policy or need further assistance, please get in touch with our Customer Service team via:

 

Email: shop@hairandimaging.com

WhatsApp: 01273 621 281 or

Postal Address: 

      Dawson Hair & Imaging 

      90A Trafalgar St 

      Brighton 

      BN1 4ER

 

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Final Notes

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This policy does not affect your statutory rights. For more information about your rights as a consumer, including your right to cancel and your right to a refund, repair, or replacement for faulty or misdescribed goods, please visit the official UK government consumer advice website.

 

Thank you for shopping with Dawson Hair & Imaging.